Okitour

Travel · Car rental & tour booking

AI handles 75.6% of rental and tour inquiries

A booking platform for car rentals, tours and tickets in Japan, Guam and Taiwan. The AI looks up bookings, calculates cancellation fees, files cancellations and changes, and searches live car availability through the booking API.

75.6%

Workload handled by AI

Average share of replies handled by AI per conversation

47.8%

Resolved by AI alone

Conversations closed without an agent

55.8%

AI share of replies

Replies sent by AI out of all replies

24/7

After-hours coverage

Handled instantly at night and on weekends

Period 2026.08.27 – 2026.09.26 · based on real production conversations

The challenge

Every inquiry meant jumping between screens: check the booking number, open the booking, compare with the vendor’s rules.

Cancellation fees vary by vendor, travel date and a 5 pm cut-off, leading to mistakes and repeat inquiries.

Customers write in Korean, Japanese, Chinese and English — and travellers ask a lot at night and on weekends.

What changed with Cliptalk

Connected to the booking API, the AI verifies the customer and answers from real booking data.

It calculates fees and refunds with the same rules as the admin screen and files cancellation/change requests after the customer confirms.

It replies in the customer’s language and hands off anything it can’t handle with a summary, notifying the team on Slack.

Work the AI handles directly through the API

It calls the customer’s API for live data, asks the end customer to confirm, then writes the change straight into the system.

1Verification

Booking no. + name (or last 4 phone digits / email) checked against the system

2Booking lookup

Confirmation status, pickup/return branch, shuttle directions, amounts paid

3Cancellation fees

Fee and refund reflecting vendor policy, travel date and 5 pm rule

4Cancel & modify

Instant quotes for insurance, child seats, ETC, branch changes; filed after confirmation

5Live car search

Available cars and prices for the requested dates and area

6Multilingual

Korean, Japanese, Chinese and English, with links to the matching language site

Automation in action

Recreations of real production conversations.

From verification to a filed cancellation in 3 minutes — no agent

The customer gives a booking number and name; the AI verifies them in the booking system and calculates the current cancellation fee. One tap on “Yes” files the cancellation.

APIs called in this conversation

POST /verify

Verify by booking no. and name

GET /reservations/:id/cancel-fee

Calculate fee and refund

POST /reservations/:id/cancel

Preview → file after confirmation

오키투어 고객센터

AI 상담봇 응대 중

오키투어 AI 상담봇

안녕하세요, 오키투어 AI 상담봇입니다 🙂

예약 조회·변경·취소, 취소수수료, 업체별 보험·픽업 안내를 바로 도와드립니다.

21:42

여행 일정이 바뀌어서 렌트 예약을 취소하고 싶어요

21:43

오키투어 AI 상담봇

예약 취소를 도와드리겠습니다. 정확한 취소수수료 확인을 위해 예약번호(9자리)와 예약자 성함을 알려주시겠어요?

21:43

238517246 한예린

21:44

오키투어 AI 상담봇

본인확인이 완료되었습니다.

예약번호 238517246 (타임즈카 · 닛산 노트, 10/09 09:30 나하공항점)

· 취소수수료: 0원 (0%)

· 환불 예정액: 28,700원 (선결제 예약금 전액)

· 무료취소 마감: 10/06 17:00까지

이대로 취소 요청을 접수할까요?

21:44

네아니오

오키투어 AI 상담봇

취소 요청이 접수되었습니다. 담당자 확인 후 취소 확정 및 환불이 진행됩니다.

접수번호: 11416 — 확정 메일이 발송됩니다.

21:44

메시지를 입력하세요

A Taiwanese customer gets live availability instantly

The AI answers in Traditional Chinese, searches live availability and prices for the dates and pickup point, and recommends cars that fit the party and luggage.

APIs called in this conversation

GET /cars/search

Live availability and prices

GET /companies/:uid

Vendor options such as child seats

OKITOUR 客服中心

AI 客服回覆中

10/17 10:00 那霸機場取車，10/20 15:00 還車，3個人、2件行李

14:05

오키투어 AI 客服機器人

為您查詢 那霸機場（10/17 10:00 ～ 10/20 15:00） 即時可預約車輛，適合3人＋2件行李：

· 輕型高頂車 (Tanto 同級) · 4人座 · 13,500日圓

· 5人座小型車 (Porte 同級) · 電動滑門 · 15,400日圓

· 5人座油電車 (Aqua 同級) · 超省油 · 16,800日圓

查看全部車輛與預約

14:05

有兒童座椅嗎？小孩5歲

14:06

오키투어 AI 客服機器人

有的。5歲兒童需使用 兒童安全座椅（1~5歲），預約時勾選即可，費用依租車公司而定，會顯示在預約頁面。預約完成後也可以在這裡直接幫您追加。

14:06

請輸入訊息

Custom quotes go to an agent — already summarised

For requests outside the regular catalogue, like a 10-person sightseeing taxi, the AI collects everything needed and hands off. The agent sees the summary and the customer’s bookings and picks up immediately.

APIs called in this conversation

GET /products

Check regular products first

POST /notify-handoff

Hand-off summary + Slack alert

GET /agent/reservations

Customer bookings shown in the agent console

app.cliptalk.net/agent

상담 목록

문태호10:21

상담원 대기상담원 연결을 요청했습니다

방문자 731510:19

AI 응대셔틀 타는 곳 안내해 드릴게요…

Lin W.10:12

AI 응대已為您受理取消申請…

권시온09:58

AI 응대변경 요청이 접수되었습니다

문태호본인확인 완료오키나와okitour.co.kr

10명이서 10/25 관광택시 하루 대절 견적 받고 싶어요

10:17

오키투어 AI 상담봇

정규 관광택시 상품은 최대 8인승까지라 10인 대절은 담당자 견적이 필요합니다. 빠른 안내를 위해 이용 시간, 출발지, 희망 코스를 알려주세요.

10:18

9시~18시, 나하 시내 호텔 출발, 츄라우미 수족관이랑 코우리섬이요. 아이 2명 포함 10명

10:20

오키투어 AI 상담봇

말씀해 주신 내용으로 상담원에게 연결해 드렸습니다. 운영시간 내 순차적으로 견적을 안내드립니다.

10:21

AI 인계 요약상담원에게만 보임

사유: 10인 관광택시 1일 대절 견적

· 고객: 문태호 (본인확인 완료 · 예약 238560913)

· 일정: 10/25(토) 09:00~18:00, 성인 8 · 아동 2

· 코스: 나하 시내 호텔 → 츄라우미 수족관 → 코우리섬

· 확인한 내용: 정규 상품 최대 8인승 → 대형 차량/2대 배차 견적 필요

답변을 입력하세요

전송

검색된 예약건

238560913예약확정

렌트카 · 토요타 노아 (8인승)

10/24 10:00 → 10/27 17:00

오키나와OTS 렌터카₩312,800

238561478이용대기

츄라우미 수족관 입장권

10/25

오키나와티켓₩90,000

Screens recreate real conversation flows. All personal data — customer names, booking numbers, mailbox numbers and contacts — has been replaced with fictitious values.

Automation flow

STEP 1

Inquiry

Customer asks in natural language (any language)

STEP 2

Verification

Booking no. / name checked against the customer API

STEP 3

Lookup & calc

Live status, fees and prices from the API

STEP 4

Confirmation

Preview of the change → Yes / No

STEP 5

Write-back

Filed or updated in the customer’s system

Anything the AI can’t handle goes to an agent with a summary

How much work the AI takes over

Calculated from real production chat logs. Only conversations with at least one customer message are counted.

Period 2026.08.27 – 2026.09.26 · based on real production conversations

Conversations analysed

Closed by AI alone

32 · 47.8%

Handed off to an agent

AI still did verification, lookups and a summary first

AI replies out of all replies

289 / 518 · 55.8%

Workload handled by AI

75.6%

AI 75.6%Agents 24.4%

Workload = Σ(AI replies ÷ all replies in each conversation) ÷ number of conversations

To credit the work the AI did before a hand-off, we compute the AI share per conversation and then average it.

Postmall — AI handles 79.7% of forwarding inquiries

Could this connect to your system too?

If you have booking, order or member APIs, we can connect the AI agent to handle everything from lookups to changes and cancellations.