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Customer Stories

Where AI does the agents’ work

The Cliptalk AI agent connects to each customer’s booking and order systems through APIs — it doesn’t just answer questions, it gets the work done.

Average workload handled by AI
77.7%
Period 2026.08.27 – 2026.09.26 · based on real production conversations
O
Okitour
Travel · Car rental & tour booking
Workload handled by AI
75.6%
AI handles 75.6% of rental and tour inquiries

A booking platform for car rentals, tours and tickets in Japan, Guam and Taiwan. The AI looks up bookings, calculates cancellation fees, files cancellations and changes, and searches live car availability through the booking API.

47.8%
Resolved by AI alone
55.8%
AI share of replies
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P
Postmall
Logistics · Parcel forwarding & shopping service
Workload handled by AI
79.7%
AI handles 79.7% of forwarding inquiries

A parcel forwarding and shopping service with warehouses in Canada and Japan. The AI looks up, edits and creates shipment requests, calculates shipping fees and tracks parcels through the order API.

64.3%
Resolved by AI alone
67.2%
AI share of replies
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Automation flow

STEP 1
Inquiry
Customer asks in natural language (any language)
STEP 2
Verification
Booking no. / name checked against the customer API
STEP 3
Lookup & calc
Live status, fees and prices from the API
STEP 4
Confirmation
Preview of the change → Yes / No
STEP 5
Write-back
Filed or updated in the customer’s system
Anything the AI can’t handle goes to an agent with a summary

Could this connect to your system too?

If you have booking, order or member APIs, we can connect the AI agent to handle everything from lookups to changes and cancellations.