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Privacy Policy

This Privacy Policy describes how Okitour Japan Inc. handles personal information in connection with Cliptalk.
Effective date: September 26, 2026

1. Operator

Okitour Japan Inc. ("we" / "us") 102, 7-8-59 Itazuke, Hakata-ku, Fukuoka-shi, Fukuoka 812-0888, Japan

2. Information We Collect

In connection with providing the Service we may collect: (1) name, email address, phone number, billing address; (2) account data such as user ID, hashed password, and Google OAuth ID where Google sign-in is used; (3) billing metadata (card numbers themselves are never stored on our side — they are handled by payment processors such as Stripe); (4) usage logs, device information, IP addresses, and cookies; (5) the name, email, and role of project members (team operators) added by Users; (6) information end-users input through customer chat widgets on the User's website (e.g. name, email, message body); (7) information you provide through inquiry forms or email.

3. Purposes of Use

We use collected information to: (1) provide, operate, authenticate, and manage seats on the Service; (2) bill for fees, issue receipts, and process payments via Stripe; (3) respond to inquiries and relay end-user messages to the operating User; (4) send service announcements and release notes; (5) improve quality, perform aggregated usage analytics, and detect abuse; (6) address violations of the Terms; (7) any purpose ancillary to the foregoing.

4. Disclosure to Third Parties

We do not provide personal information to third parties without the individual's prior consent, except: (1) as required by law; (2) where necessary to protect life, body, or property and consent is difficult to obtain; (3) where specifically necessary for public health or child welfare; (4) where cooperating with a public body in the execution of statutory duties.

5. Service Providers

We may entrust personal information to service providers within the scope necessary to achieve the purposes of use, and we supervise them as required by law. Current providers include: Stripe, Inc. (USA) for payment processing; Amazon Web Services, Inc. (USA) for hosting and cloud infrastructure; Google LLC (USA) for email delivery, business email, and OAuth authentication; Google LLC (Gemini API, USA) for the AI bot, AI reply suggestions and automatic translation — only for projects that enable AI features, and only the conversation content needed to generate a response; Slack Technologies, LLC (USA) for sales-inquiry notifications. When a user configures "Custom API", the AI bot sends information entered by end-users (such as order numbers) to the API specified by the user, according to the user's settings; such transfers and the returned data are under the user's control.

6. Cross-Border Transfers

Some of the service providers above are located outside Japan (primarily in the United States). Upon request, we will provide information about the data protection regimes of those jurisdictions and the safeguards taken by those providers.

7. Security Measures

We take reasonable organizational, human, physical, and technical safeguards to prevent leakage, loss, or damage of personal information. Communications are encrypted via SSL/TLS, and passwords are stored hashed. Access control within a project is enforced based on the owner / admin / agent role.

8. Cookies and Access Logs

We use cookies and access logs to maintain authenticated sessions, persist chat widget state, improve usability, and analyze usage. Users and end-users can disable cookies in the browser, but some features of the Service may become unavailable. The desktop app stores authentication data and app settings on the device to keep you signed in and to show notifications.

9. Access, Correction, and Deletion Requests

Under the Act on the Protection of Personal Information and related regulations, you may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of your personal information. Please contact us at the address below. We will respond within a reasonable period after verifying identity.

10. Contact

For privacy-related inquiries, please contact: Okitour Japan Inc. Email: sean@okitour.com

11. Changes to this Policy

We may update this Privacy Policy from time to time, including in response to changes in law. Material updates will be announced on this site or through other appropriate means.

Supplementary Provisions: This Privacy Policy takes effect on September 26, 2026.