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Getting started

AI bot

The AI bot answers new conversations first and connects an agent when needed. Cliptalk manages the model and keys, so you do not bring your own.

#Turn it on

On the project’s AI bot tab, turn Enabled on, set the bot name and greeting, and save. New conversations pick it up within about 20 seconds.

AI conversations are billed per conversation (session), with an included amount on each plan. Free includes 30 sessions to try. Pricing

#Knowledge and operator instructions

Extra knowledge is what the AI may answer from: FAQs, shipping and refund policy, price lists, temporary notices. Length is fine (up to 60,000 characters).

Operator instructions set tone and rules: “polite, within 3 lines”, “do not promise a refund amount”, “do not mention competitors”. Use Examples next to each field to insert a sample.

The AI is designed not to guess beyond its knowledge. It says it needs to check, or offers an agent. If the same unanswered question keeps coming up, add it to knowledge.
[Shipping]
- Orders paid before 2pm on weekdays ship the same day (excluding weekends and holidays)
- Extra shipping fee of 3,000 KRW for Jeju and remote islands

[Exchanges and returns]
- Within 7 days of delivery. Change-of-mind returns: customer pays 6,000 KRW round-trip shipping
- Start a return: My page > Orders > Request a return

[Notice]
- No shipments Oct 3–9 (holiday). Orders resume in sequence from Oct 10

#Hand off to an agent

  • If the customer uses an instant handoff keyword such as “talk to an agent”, they skip the AI and go straight to the queue.
  • If the AI cannot resolve it, it asks “Would you like an agent to help?” (Yes/No). On yes, it hands over a summary of the chat.
  • When an agent joins or replies, the AI stops immediately.
  • While the conversation is waiting and no agent has joined yet, the AI can keep answering, marked as replying on the agent’s behalf.

#Connectors

A connector lets the AI query your systems directly. “Where is my order?” → identity check → order API → an answer with the real shipping status.

Choose My API (custom) in the connector list to connect any REST API. See My API for the steps.